However, imagine if you could respond instantly & privately to all comments. Responding to Facebook Comments Privately Follow up professionally, sympathetically, in-line with your business' tone, and do not delete negative comments. When responding, reply to a comment stating your business's intent to address the issue and continue the conversation on Messenger. Proper execution will benefit your business as it shows that your business wants to make it right, legitimate, and responsive.
Personalized assistance: some users are in a specific situation, best to provide direct feedback so as not to confuse other users.Selling to a potential customer: if your user asks for a discount, you may want to offer one that is not visible in Facebook comments.Here are some reasons why you might want to take a conversation that starts in Facebook comments private: With the right implementation, your business can benefit from both posts and private messaging over Facebook. Responding to a Facebook Comments thread can boost the post, and we recommend you keep on doing that.
These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? The simple answer is, once they have messaged your Facebook page, you can message them back at any time.įacebook posts and Facebook Messenger each have their strengths and weaknesses. Why Move The Convo to Facebook Messenger? Ideally, you want to convert this user into a Facebook Messenger Contact. A Facebook user who comments on your Facebook post is not something you want to waste. The common thread in all of these cases is that a Facebook comment indicates that for one reason or another, the user is looking to build a relationship with your company.
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